Your agency
Leads the client relationship and review.
Ownership
A clear handover.
A usable record.
Know what the client owns, where it lives and who maintains it after the engagement.
Keep ownership visible.
Set out the accounts, files and responsibilities from the beginning.
The work Website and content
The handover The agreed source files and published pages.
The work Business accounts
The handover Ownership and appropriate user access.
The work The project record
The handover Plans, decisions, reports and outstanding work.
The work Ongoing services
The handover Hosting, licenses, renewals and maintenance.
The relationship stays clear.
For agency work, agree how the handover reaches the client.
Origami
Prepares the agreed delivery and documentation.
The next owner
Receives the access and context needed to continue.
Separate the asset from the ongoing work.
The website and content remain. Continued publishing, reporting and maintenance need someone responsible for them.
Keep available The existing website
Agree what happens next Hosting, domain renewals and software updates.
Keep available The published content
Agree what happens next Future additions and necessary revisions.
Keep available The reporting record
Agree what happens next Exports, access and future reporting.
Keep available Business accounts
Agree what happens next User access, security and administration.
The website and content remain.
Make the next step practical.
The handover should name outstanding dependencies, important renewals and the next responsible person. Search positions can change; ownership is not a promise of future performance.
Discuss the project
Define the work.
Keep the handover clear.
We can define the next piece of work together.